WORKSHOP & EVENTS POLICY
ADVANCED REMEDIAL THERAPY WORKSHOP & EVENTS POLICY
1. Purpose
This policy is designed to cover any live events run by Lorin Nicholson and associated staff, including training courses, workshops, and personal mentoring sessions.
2. Enrolment
Enrolment in a course or workshop event happens by booking directly with us, or via our TryBooking Events page using the secure sign up and payment gateway. Confirmation will be sent by email, with details of the event including date, time and location.
3. Payments
All payments for event tickets are required in advance and will be processed by secure payment on our TryBooking page or as otherwise arranged. Payments are in AUD including GST unless otherwise specified. We use a secure web payment system and do not store credit card details at all.
4. Refunds
If you purchase a ticket to an event and cancel up to 30 days before the event, a full refund will be issued. You must notify us in writing via email to; info@advancedremedialtherapy.com.au or by calling 0423 779 400. If cancelation is less than 30 days prior then a refund will be at the discretion of the organisers.
5. Privacy
Your privacy is important to us. It is Advanced remedial Therapy’s policy to respect your privacy regarding any information we may collect from you across our website.
We will keep your provided contact details in order to communicate with you before and after the event, as well as to advise of any future workshops, courses or training events. We may also share specific details with other event organisers if appropriate, for example dietary requirements if there is catering.
6. Photos Videos and Reviews
In any live event, paid or free, we may take photos or video footage, in which attendees may appear. By attending you agree that we can use this footage in our marketing. This may include on social media or on our website, or for future training or in any other way we see fit providing we are respecting your rights under law. We will also from time to time ask if attendees wish to write reviews or appear in video or other forms of testimonials. Attendees have no obligation nor monetary reward for doing this, however we certainly thank you for your cooperation and contribution! If you do agree to appear in a testimonial then you agree that we may choose to use that in our marketing or training.
7. Activity cancellation
In the unfortunate event that for any reason a workshop or course needs to be cancelled by us (the organisers) we will contact you by email or phone to organise a transfer to another event or issue a full refund wherever possible.
8. Certificates and Records of Attendance
Certificates of attendance or completion are available for all workshop courses, and may be used to request CPE points with your natural health association. Please contact your professional association directly to confirm their recognition of the training, as well as the specific number of points awarded upon completion of each course. These certificates will be available upon completion or at request within 30 days after an event. We keep records of attendance and completion for a minimum of 12 months after each event.
9. Feedback
After completion you may be requested to provide feedback by filling in a form.
This helps us to improve our services. You can also get in touch to give feedback Web Development Guide advancedremedialtherapy.com.au using any of the methods outlined on our Advanced Remedial Therapy website contact page.
MAINTENANCE OF ACADEMIC TRANSCRIPTS POLICY
1. Purpose
This policy describes how we create and keep our academic records, for events or programs that attract a Certificate of Attendance, a Certificate of Completion or a Certificate of Competency. It is important to us that training records are accurately kept so that students, clients and governing bodies can trust the integrity of the industry.
2. Policy Statement
Certificates are created and distributed after each event or workshop course completed within 30 days or upon request. They may be presented either as a hard copy or by digital delivery.
Client / student information is stored securely within our Client Relationship Management software, and may include the name of the student, their contact details, and the dates which they attended or completed any trainings. We do not store any credit card details or other payment information. Instead we rely on secure, international-standard payment gateways to handle payment details.
The student data we keep for academic purposes is retained for a minimum of 12 months and a replacement certificate may be requested at any time during that period. We can remove your data at any time upon request, as required by Australian privacy legislation.